Password for New Users

Answered

Betty Honeycutt

• May 25, 2017 14:35

We have external access shut down on our server so emails cannot be sent.  I have created two new users.  They have not received an email asking them to login for the first time because emails are shut off.  I have tried to set their password in user administration but it won't accept any password I use.  It keeps saying password is invalid.  How can the user log in for the first time if they don't know what their initial password is and I can't set one for them?

 

Your help will be greatly appreciated.

Thanks,

Betty

0

• 

  Orit Meilgendler

  • May 28, 2017 15:22
  • Edited

  Hi Betty,

  As admin, you are able set your users' passwords. When you get the error that the password is invalid, please hover over the "i" icon and you'll have a detailed explanation what characters a valid password must contain.

  

  Best regards,

  Orit

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• 

  Victor Frank

  • March 12, 2018 16:22

  Orit,

   

  You specify a new password in your answer, but does the user have a default password? When I create a new user there an option "Change Password OFF". When I create a user as such, does that mean the user can't login but has an account?

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  Antti Wolk

  • April 02, 2019 14:31

  Hello,

   

  I have exactly the same problem.

  I cannot give manually the user a password. The password is containing 8 characters using numbers, letters and special letters. But it does not work. It always says that the password is incorrect.

  thanks for your help

  Antti

   

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